Senior Director, Service Delivery Lead

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

McDonald’s is embarking on an exciting journey to become a global leader in indirect sourcing and procurement. To realize this ambition, we have launched the Global Indirect Sourcing and Procurement Modernization (GI Mod) program-a transformational initiative designed to maximize the value of our size and scale, unlock sustainable benefits for our company and communities, and establish "One McDonald’s Way" for responsibly buying indirect goods and services.

This is a unique opportunity to join the program as the Global Service Delivery Lead. In this critical leadership role, you will ensure the successful deployment of our new indirect sourcing and procurement service delivery model, driving adoption and alignment across teams, stakeholders, and suppliers. This includes implementing capabilities, processes, and frameworks to manage the end-to-end source-to-pay process for indirect goods and services.

Reporting to the VP, GBS Indirect Sourcing & Procurement, the Global Service Delivery Lead will leverage strategic vision, change management expertise, and deep domain knowledge in indirect sourcing and procurement transformation to deliver results. The role is pivotal in integrating new operating models and processes, fostering global alignment, and achieving key program milestones and objectives. Additionally, it involves collaborating with cross-functional teams to optimize Source-to-Contract (S2C) and Requisition-to-Invoice (R2I) processes, ensuring they are efficient, scalable, and aligned with McDonald’s broader goals.

Key Responsibilities:

• Provide leadership and direction to source-to-pay process leads, ensuring alignment with program objectives and priorities.
• Oversee the development and implementation of S2C and R2I process transformation initiatives, driving efficiencies and enhancing effectiveness across the Procurement lifecycle.
• Collaborate with cross-functional stakeholders to define service delivery strategies and ensure seamless integration with other program workstreams.
• Work with the Markets to gather local insights, feedback, and design requirements related to all Indirect processes.
• Support the identification and prioritization of process improvement opportunities, leveraging data-driven insights and industry best practices.
• Facilitate coordination and communication between the S2C and R2I process teams, ensuring alignment on goals, timelines, and deliverables.
• Monitor progress against key performance Indicators (KPIs) and escalate risks or issues to the GI Mod Program Lead as needed for timely resolution.
• Act as a champion for change management and organization readiness, promoting the adoption of new processes and solutions within the Procurement function.
• Drive continuous improvement efforts within the S2C and R2I process areas, fostering a culture of innovation and excellence.
• Provide guidance and support to the S2C and R2I process leads in their respective roles, fostering professional development and growth opportunities.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $222,650 - $289,440 / per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

• Extensive experience in Sourcing & Procurement, with a strong understanding of Indirect Procurement processes, including Source-to-Contract (S2C) and Requisition-to-Invoice (R2I).
• Proven track record of leading complex process transformation initiatives, with a focus on driving tangible business outcomes and delivering organizational value.
• Excellent leadership, communication, and stakeholder management skills, with the ability to effectively influence and collaborate with diverse teams and stakeholders.
• Strategic mindset with the ability to translate high-level objectives into actionable plans and initiatives, driving alignment and execution across multiple workstreams.
• Strong analytical and problem-solving skills, with the ability to leverage data and metrics to drive informed decision-making and continuous improvement.
• Change management expertise, including experience leading organizational change efforts and promoting the adoption of new processes and solutions.
• Project management experience, including the ability to manage multiple priorities and deliverables in a fast-paced, dynamic environment.
• Commitment to fostering a culture of diversity, equity, and inclusion, with a focus on promoting a positive and inclusive work environment for all team members.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.