Product Manager, Basket & Checkout

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.

McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

As a Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for the Digital Ordering - Basket & Checkout experience. This role will be pivotal in enhancing the digital checkout experience, with a focus on improving conversion, streamlining the customer journey, and ensuring a seamless and intuitive checkout process across all digital touchpoints. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is comfortable balancing competing stakeholder requirements and articulating recommendations that balance business value vs. risk. They are also a customer-obsessed, product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Key responsibilities:

• Drive end-to-end product development for basket & checkout experience, partnering with the other pillars across Channels, Engage and Serve, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new features.
• Develop relationships with markets, operations & customers to deeply understand their perspectives and pain points as you craft your strategic roadmap.
• Define and oversee product performance metrics to assess product success and drive roadmap decisions.
• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive. 
• Facilitate release planning, demos with stakeholders and other Agile practices on an operational basis.
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives.
• Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

Qualifications:

• Bachelor's degree in business, marketing, computer science, or an equivalent. MBA or other relevant certifications are a plus.
• Experience with checkout experiences, specifically within the QSR industry, a strong plus.
• Strong leadership skills, with the ability to influence and collaborate with cross-functional teams while overseeing the work of other managers.
• Ability to work in a fast-paced, multifaceted environment and adapt to changing priorities.
• Uncompromising attention to detail.
• Demonstrated track record in product management with strong analytical and problem-solving skills, with the ability to translate data insights into product enhancements.
• Proven track record of successfully launching and handling products throughout their lifecycle with customer experience and technology systems and specifications and interdependencies: with a focus on specific Product Groups (i.e. Ordering, Serve, Digital Channels, etc.)
• Ability to analyze market trends, customer needs, and competitive landscape to advise product strategy.
• Excellent communication and presentation skills, with the ability to optimally communicate sophisticated concepts to both technical and non-technical audiences.
• Results-oriented attitude with a strong focus on achieving business goals.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.