Global Technology- Manager, Technical Product Management, Enterprise Products and Platforms (EPP): OTC-RTR

Company Description:

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

We’re recruiting engineers to join our Global Technology team in Mexico City as we open our McDonald's in Mexico office. Our Mexico City office will be a hub for technology innovation and operational support to help us build the solutions that will improve our customer, crew and employee experience each and every day.

Job Description:

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Oracle Cloud ERP, where our vision is to "Always be a... people led, product centric, future focused & trusted technology partner of choice".

The Manager, Technical Product Management owns end-to-end technology product delivery, leads and inspires the working team.  To be successful, in the true sense of Agile and Product management the TPM must be empowered to influence and challenge stakeholders as necessary to mitigate biases and ensure the most appropriate, efficient, and optimal solution is delivered to solve the business and end users' challenges.

Responsibilities include developing technology product roadmaps and prioritizing backlogs, deeply understanding the business goals challenges including end user needs.  They apply deep product domain knowledge, partners closely with the business, senior technical product management team, technical and delivery teams as needed to ensure value delivery.

This position reports to the Sr. Manager, Sr. Technical Product Manager.

 

Responsibilities & Accountabilities:

• Product Strategy and Roadmap definition
  • The Technical Product Manager owns end-to-end technology product delivery, leads, and inspires the working team.
  • Apply deep product domain knowledge, partners closely with the business, senior technical product management team, technical and delivery teams as needed to ensure value delivery.
  • Lead and manage mid/large Teams consisting of Sr. Technical Analysts, Business Analysts, developers, and Product QA Teams.
  • Work with Solution Architects for maintaining, developing, and enhancing the product.
  • Driving market requirements, designing solutions, and assessing technical issues and working on resolutions with Team.
  • Lead discussions with Stakeholders on Product management for Incidents, requests, development, enhancement, and testing.
  • Reviewing Product documentation and ensure all documentation is up to date.
  • Review and validate User acceptance criteria and follow Jira life cycle ensuring SLA’s/OKR’s are monitored and met.
  • Ensure McDonalds processes with respect to Incident Management/Request Management, Problem Management, Release Management are followed.
  • Ensures data protection guidelines are followed for sensitive personal data in accordance with McDonalds Data Governance standards and ensure execution and proper documentation as per Audit requirements/ IT General controls.
  • Work with System Integrators, internal & external audit teams to define & implement application Security & audit compliance.
  • Manages or supports a technology product, and/or suite of products with business impact.
  • Works with business partners to define the product vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.
  • Partners with business leaders, delivery teams, and / or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Requirement Gathering and Prioritization
  • Work closely with business stakeholders to influence, gather requirements and prioritize feature development.
  • Translate customer needs and market demands into clear, actionable technical product requirements.
• Cross-Functional Collaboration
  • Works as part of a team of technical product managers expected to broadly influence a large portion of the organization or with a charter to innovate/disrupt a strategically important domain.
  • Facilitate communication and collaboration among cross-functional teams, including product management, engineering, design, quality assurance, and operations.
  • Ensure alignment on product priorities, timelines, and deliverables across teams.
• Feature Development and Release Management
  • Lead the end-to-end product development process, from concept to launch. Work with engineering teams to define product specifications, oversee development sprints, conduct product reviews, and ensure timely delivery of high-quality releases.
  • Escalates risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
• User Experience (UX) Design
  • Ensure that the product design meets usability standards and aligns with the overall product vision and brand identity.
• Market and Competitive Intelligence
  • Stay informed about market trends, competitor offerings, and industry best practices. Conduct market research, competitive analysis, and customer interviews to identify opportunities for product differentiation and innovation.
• Data-Driven Problem-Solving Decision Making
  • Decomposes complex problems into straight-forward solutions. Consistently brings user feedback, strong, data-driven business, and technical judgment to decisions.
  • Monitor key performance indicators (KPIs), track product usage patterns, and iterate on features to optimize user engagement and satisfaction.
• Continuous Improvement and Feedback
  • Foster a culture of continuous improvement by soliciting feedback from customers, internal stakeholders, and team members.
  • Use feedback to iterate on the product roadmap, prioritize enhancements, and drive product innovation over time.
  • Invests time to continuously improve your product management capabilities and close skill gaps.

Qualifications:

• 8+ years of technical product management or relevant experience with a Bachelor’s degree or 6+ years relevant experience with a Master’s degree.
• An experienced professional with a full understanding of Oracle ERP Cloud Financials modules specifically in Order to Cash (e.g. Accounts receivables, Banking) and Record to Report (e.g. General Ledger, Taxes, Cash Management, Financial planning) modules of Oracle Cloud ERP.
• Hands-on experience working with Oracle ERP Cloud Finance modules.
• In-depth understanding of financial flows and business processes in financial management.
• Knowledge of Cloud information architecture patterns, software development processes, and data processing methodologies.
• Knowledge of Finance business processes and a clear understanding of best practices.
• Basic understanding of Oracle Applications FBDI templates to load data into Oracle Cloud Applications.
• Experience in managing functional and technical teams.
• Understanding of Cloud architecture and ERP cloud security.
• End to end Implementation and application maintenance experience preferred.
• Demonstrated ability to manage technical products, driving clarity, understanding, and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.
• Broad knowledge in assigned domain area, including the latest technology trends and applicable use cases.
• Experience applying product and agile ways of working that includes best practices and lessons learned to standardize and refine ways of working.
• Highly experienced working collaboratively with business partners to drive outcomes and solve complex technical challenges. 
• Possess effective communication, storytelling, negotiation, influencing, business acumen, and problem-solving skills.
• Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products.
• Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement.
• Strong positive thinking skills that include creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong. 

 

Preferred Qualifications

• Oracle certifications preferred.

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.