Delivery Channel Strategy & 3PO

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description:

Sr Manager, Delivery Channel Strategy & 3PO will be responsible for definition and execution of RGM in the Delivery channel and supporting the realization of the U.S. business’ goals for first and third-party Delivery. As a key strategic thought partner, the Sr Manager, Delivery Channel Strategy & 3PO will use insights and storytelling to produce optimal long-term financial results. The role will advise cross-functional partners on value driven opportunities within RGM (e.g. base pricing) and outside of Finance, including Marketing, Operations, Technology, Menu Strategy, Global Teams and Franchisees. Externally, the role will interact with Delivery Service Partners - partnering on ways to improve the delivery experience.  Projects include supporting our marketing initiatives through development of national and local promotional calendars, addressing in-store operational trends, and executing business cases for strategic growth initiatives. This role will also provide financial analyses in support of the U.S. strategic growth plan and looking at industry/competitive trends to find growth opportunities.

Primary Duties

• Owns overall Delivery Economics / P&L & financial impacts of Delivery channel
• Evaluates activation of RGM within Delivery channel (GMA & 3PO likely to have separate strategies) to understand how to optimize customer value perceptions and business outcomes, including O/O investment in value  in the Delivery channel
• Partners with RGM Core team on optimal strategic approach to base pricing & business rules in alignment with Delivery RGM strategy.  This includes partnering on Delivery Pricing research (e.g. Conjoint)
• Supports cross-functional Delivery Team with dotted line to Sr Dir of Delivery
• Supports OPNAD DVST & MEC on tactic business case development & post analysis for Delivery channel
• Collaborate with SIP & Marketing team to understand trends with delivery channel and use that as an input into RGM & growth strategy for delivery channel
• Perform ad-hoc analysis to aid in strategic planning
• Opportunity sizing and initiative forecasting, develop business cases & post analysis
• Evaluate initiatives, both in test markets and on a national scale
• Conduct business performance analysis
• Interact with Delivery Service Partners - ongoing negotiations / evolution of business model, partnering on ways to improve the delivery experience and grow, etc. 

Qualifications:

• 5 years minimum experience required, 3+ years in consulting, client services and/or pricing advisory or strategy
• Bachelor’s Degree in Accounting or Finance required; MBA or Masters in Finance, Economics, Math preferred
• Analytic Insight: Capability and experience analyzing large amounts of data using multiple data sources, develop analysis templates/tools and synthesize various learnings into actionable recommendations
• Knowledge of pricing and promotion dynamics, multi-tier pricing environment, long term impact of pricing decisions
• Advanced Excel and PowerPoint skills required. Experience working with Tableau and/or other data visualization

Additional Information:

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.