Change Management Supervisor

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

Job Description:

Proper Change Management is a critical success factor in growth at McDonald's. We are evolving how we support Change at McDonald's through a McDonald's Change Center of Excellence (COE). The Change COE partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business. As a member of the Change COE, you will be a part of a team building something new. You'll succeed by being a seeker of innovation, a self-starter, collaborative, and a strategic partner for our customers. We'll ensure you have the tools to take advantage of the growth opportunities we're excited to provide.

McDonald's Change COE seeks a supervisor of change management to support specific change workstreams and activities by executing our change framework and methodology. Under direct supervision of a more senior Change Management role, the Change Management Supervisor manages work with low to medium complexity or has scope for smaller change management deliverables on highly complex programs.

The immediate need is for support on a transformational technology program within our Global Technology function. Future assignments may span other McDonald's functional areas.

As part of their development, Change Supervisors will have opportunities to support COE operations as needed.

This role will report to Sr. Manager - Change Management within the Global People function.

What will you do?

Drive Adoption with One McDonald's Way of Doing Change

• Assist in developing and managing comprehensive change strategies by applying a structured Change Management methodology to various programs.
• Conduct change impact analysis across people, process, and technology dimensions, change readiness, and risk assessments to improve people ROI and successfully lead people through transitions 
• Assist in developing stakeholder management plans to identify key players and resistors of a change initiative and plans to aid their transitions. 
• Assist in developing communication plans to support broader change management goals on key initiatives.
• Create communication artefacts and help with message development and creative delivery across various stakeholder groups.
• Learn the business of the sponsoring function, seeking to understand the strategy enabling the transformation.
• Analyse data-driven insights to measure, adapt, and accelerate change.

Support the growth of Change knowledge across the Enterprise

• Gain an understanding of our Change Framework and support training of partners, practitioners, and business leaders.
• Support COE staff meetings and learning series (topic identification, content development, etc.).
• Maintain templates and examples for successful change delivery.

Qualifications:

Experience Required:

• Change Management experience, particularly on large initiatives, specifically:
  • Supporting technology focused change
  • Executing on change deliverables
  • Developing Training strategies
  • Creating & deploying communication plans
  • Simplification of messages & story telling.
• Experience working within a large, complex, matrix organisation
• Comfort with Word, PowerPoint, and collaborative technologies.

Personal Qualities:

• Ability to work effectively in a very fast paced environment with multiple competing priorities.
• Demonstrable experience working autonomously.
• Strong business acumen - ability to understand our business, our strategy, our purpose, our culture and be able to have meaningful conversations and influence our Leaders in those areas.
• Strong problem-solving skills to navigate difficult or unexpected challenges along with ability to make decisions independently

Education:

• Bachelor's degree in organizational change management, business management, human resources, or related field (desirable) 
• Prosci qualification (desirable) 

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."