People Insights Lead

Company Description:

McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day: in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 154,000 employees.

McDonald’s UK & Ireland has a proven track record of investing in the development of its employees and offering flexibility as part of its dedication to being a modern and progressive company. Every year, it invests over £40 million in developing people, giving every one of its employees the opportunity to take part in structured training.

McDonald’s buys ingredients from over 17,500 British and Irish farmers and spends over £1.1billion annually on its food and packaging requirements. McDonald’s is committed to supporting British and Irish farmers to ensure it can continue to source many of its ingredients from the UK and Ireland.

McDonald’s is a market leader in its field, striving for the highest standard of quality, speed and restaurant experience. Re-generation of our restaurant infrastructure, covering digital ordering, re-imaging and dual-point service make working at McDonald’s more exciting than ever!

We are dedicated to using our scale for good: good for people, our industry and the planet. From bold recycling initiatives and sustainable sourcing efforts to our partnership with Ronald McDonald House Charities, we see every day as a chance to have a genuine impact on our customers, our people and our partners.

We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel-good moments that are easy for everyone to enjoy. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world.

Company Vision and Culture

Our Global vision is to build a better McDonald’s and, in the UK, and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.

McDonald’s is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.

Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.

Serve: We put our customers and our people first

Inclusion: We open our doors to everyone

Integrity: We do the right thing

Community: We are good neighbours

Family: We get better together

Job Description:

The Opportunity 
The People Insights Lead is responsible for enabling people analytics by creating, sustaining, and evolving the people analytics platform used by the People Team and the rest of the organisation. Leading a team that helps shape People decisions through a data lead approach, you'll be responsible for providing analytic support to the People Leadership Team and wider People team in the areas of people metrics, reporting, predictive analytics, and process improvement. By championing a data-driven approach to decision-making, you'll influence and shape employee decisions across the business and enable us to assess the business impact of people policies and procedures.

What will my accountabilities be?

• Establish and lead people data enablement and governance processes to help the business unlock more insight from existing and future data sources
• Collaborate closely with the People Tech team to ensure that data outputs our people products enable actionable insights
• Take ownership of the UK people insights implications of the Global People Modernisation Project
• Work with the Global People Insights Team to help align the people data approach across the global McDonald’s system
• Bridge the gap between analysis and insights, finding effective ways to explain findings with context, simple narratives and visualisations that are engaging for all audiences, to drive action and deliver business outcomes
• Proactively shape and influence the department’s agenda by identifying insight needs, creating insight plans and getting buy in from stakeholders.
• Identify areas for hypothesis-driven analysis or theory-free data exploration that best address the people priorities of the business
• Conduct research and analyses investigating and understanding the internal and external drivers behind employee sentiment and data e.g. strategic research to inform development of the EVP
• Regularly update the People Leadership Team on key internal and external people trends
• Build the confidence and capability of each People Team function to draw value from their data and analytical outputs
• Ownership of the people research programmes (e.g. employee CSAT) and reports used across the business, working with the relevant departments and systems teams where necessary to join up insights
• Create and when necessary present People Insights updates for a variety of audiences, including feeding into the company’s pay strategy and operational hierarchy teams
• Lead a team of analysts with a passion for quantitative analytical methodologies and tools, ensuring continuous development and encouraging them to achieve their full potential
• Enable self-service people data wherever possible to empower members across the People Team to view and extract key data they require for their roles
• Feed into Executive Updates by identifying and reporting on key People measures
• Assess workforce demographics and representation data to measure our progress towards our Diversity, Equity, & Inclusion (DEI) ambitions and goals
• Produce reports, dashboards, and ad hoc analytics that convert people data into business insight, helping to improve strategic decision making across the company
• Maintain data integrity across all of the people reports and analytics
• Automate, modernise and futureproof processes of collecting and reporting on people data 

What Team will I be a part of?

You will work within the People Insights Team, which sits within the HR function of the People Team.

Who are my customers?

You will primarily support the People Team, with close links also to the Operations, Independent Handling Unit, and the Global People Insights Team.

Qualifications:

What background do I need to have?

• Strong analysis skills, including the ability to derive insight from multiple data sources, use of data to support debate, and problem solve complex people challenges
• Understanding of people systems and how to maximise their potential to derive insights
• Knowledge of statistical analysis techniques and an aptitude for interpreting and disseminating analytical findings, translating complex ideas in a simple manner
• Experience of working with a range of continuous and ad hoc research methodologies (qual and quant), ideally in the space of employee CSAT or customer CSAT
• Experience in identify insight opportunities/gaps, creating learning plans to address those and getting buy in from stakeholders
• Strong storytelling and data visualisation experience
• Strong communication and interpersonal skills.
• Experience of communicating insights with a range of executive and non-executive stakeholders to influence people and policy decision making driving positive action.
• Will be required to attend/present at meetings around the UK and visit restaurants, so mobility is crucial
• Must be comfortable working through ambiguity and in a fast-paced dynamic environment
• An adaptable team player, strong ability to be self-directed in planning own work with experience of working collaboratively and confidently with others yet is comfortable using initiative
• Confident, independent and logical thinker
• Curious with a mindset of continuous improvement
• Good understanding of digital technology and Microsoft Office programmes - advanced Excel and PowerPoint skills

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere."

#LI-Hybrid